Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who
understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in
our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!
What a bonus!
What we offer: Let’s look at what Dogtopia does for you!
• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Core Competencies
• Percentage of leads converted to Meet & Greets
• Percentage of Meet & Greets converted to sales
• Retention of and frequency of daycare visits
• Assist in increasing customer satisfaction ratings
• Always striving to up-sell!
• Consistent and timely attendance
• Website monitoring
• Manage web inquires

Qualifications
• Must love dogs
• Sales and Customer service experience
• Ability to work flexible hours
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills
• Able to work within a structure, but to think and act flexibly when needed

Personal Characteristics
• Proactive- results focused, self-started, anticipator
• Quick thinker
• Emotionally intelligent
• Just do it focus
• Fun-loving
• Rapport builder
• Active listener
• Must love dogs

Sales Initiatives
• Convert lead calls to Meet & Greets
• Schedule Tours/Meet & Greets
• Conduct follow-up calls with leads that did not schedule
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Express in actions to pet parents our Dogtopia-isms
• Enter completed registration forms – review for completeness
• Assist in creating staff schedules and helps monitor daily schedules
• Maintains optimum staffing and development with all employees, handles callouts accordingly
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Help coach the team on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Customer Service and Presentation
• Practice the 3 Ss (smile, story and satisfaction)
• Always finding new ways to improve the Meet & Greet tour scripts
• Conducts walk-in and scheduled tours of facility
• Complete pet parent’s new client forms

Be knowledgeable on pricing and services
• Respond to web inquires as soon as possible but within one business day
• Answer all questions/concerns/complaints with urgency and care
• Assist with customer check in and check out
• Assist with appointment setups
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential